Frequently Asked Questions
Everything you need to know about your Paulina shopping experience.
What is the standard shipping timeframe?
We process orders within 1-2 business days. Standard shipping typically takes 3-5 business days for domestic orders and 7-14 business days for international deliveries.
How can I return an item?
You can return any unworn, unwashed items with original tags attached within 30 days of purchase. Simply visit our Returns Portal to generate a prepaid shipping label.
How do I know which size to choose?
Every product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and buy-now-pay-later options such as Klarna and Afterpay.
Are your materials sustainably sourced?
At Paulina, we are committed to ethical fashion. We prioritize organic cotton, recycled polyester, and eco-friendly dyes in over 70% of our seasonal collections.
Can I modify my order after it has been placed?
To ensure fast delivery, we begin processing orders immediately. You can modify or cancel your order within 60 minutes of placement by contacting our support team.